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  2. -- Rewards & Incentives Questions --

-- Rewards & Incentives Questions --

  • Will I be required to fill out forms regarding use of reward dollars?
  • Why is my card not working?
  • Why can’t I use my card at this doctor?
  • Do reward dollars have to be used by the same member who earned them?
  • Can Blue Rewards dollars be used on dental or vision expenses?
  • Can reward dollars be used out of network?
  • Can reward dollars be used by non-members?
  • Can reward dollars be used to pay for prescription medicines?
  • Will I get a new Blue Rewards card to use in 2026?
  • If I registered for Blue Rewards prior, do I need to re-register in a new year?
  • How long will it take for the carryover dollars to show in my Blue Rewards account?
  • What if I get a flu shot toward the end of the year and earn reward dollars? Will I only have a few days after receiving the flu shot to use the rewards?
  • What if I renew my BlueCross policy but one member of my family is no longer a dependent, and therefore, is not part of my policy. Do I get to keep those Blue Rewards dollars?
  • Can I take my reward dollars with me if I leave BlueCross?
  • What if I do not renew my BlueCross policy?
  • Can reward dollars earned in 2025 be used in 2026?
  • How can I earn rewards for using My Health Toolkit®?
  • What if I already received my flu shot at the end of 2025?
  • What if I cannot get a flu shot due to a health condition?
  • Where can I get a flu shot to qualify for reward dollars?
  • Are annual wellness exams covered?
  • What about a sports physical at a child’s school? Does that count as a wellness exam?
  • What qualifies as an annual wellness exam?
  • I have not received the registration by mail or email. How do I register?
  • What if I don’t have an email address or I haven’t provided it to BlueCross?
  • Can I register for Blue Rewards through My Health Toolkit®?
  • Who does the registration invitation email come from?
  • What if the link in my registration email doesn’t work?
  • How do I register for Blue Rewards?
  • How can I reset my password?
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Questions or issues with your card? Call our myFlexCard Member Services line Monday-Friday

from 8 a.m. to 8 p.m. Eastern Time (ET) at 1-800-480-6876 (TTY 711)

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