This could be for a number of reasons. Here are a few: • The doctor or office is not a covered provider with your BlueCross policy. • You have no funds available at this time or do not have enough available for the charge. • Your card may be suspended. This could happen if you have used it in the past but have not responded to a receipt request from BlueCross for additional information on the previous charge. • If you are a Marketplace plan member, your premiums for your insurance policy may be past due. • Your policy may no longer be active. You can call BlueCross at 833-578-1125 to get more information.