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  2. -- Rewards & Incentives Questions --

-- Rewards & Incentives Questions --

  • What if the card doesn’t work at an in-network provider and there is money in the account?
  • Can I add my own dollars to my Blue Rewards card since it is a reloadable Visa prepaid card?
  • If I am a BlueCross Marketplace plan member, what happens if I fall behind on my premium payments and become “delinquent?”
  • What if my policy is terminated?
  • How long does it take for reward dollars to become available on my card after completing activities?
  • I’ve registered for a Blue Rewards account. When will I get my card?
  • What happens if I lose my card?
  • Who is PayForward?
  • Is there any cost to use the Blue Rewards card?
  • Will a new card be issued after completing each activity?
  • Are all BlueCross members eligible for this program?
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Questions or issues with your card? Call our myFlexCard Member Services line Monday-Friday

from 8 a.m. to 8 p.m. Eastern Time (ET) at 1-800-480-6876 (TTY 711)

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